We do not accept returns. If you receive a defective item, please contact us at firstname.lastname@example.org with details of the product and the defect. All Philips EasyKey products are required to be registered for warranty coverage and details can be found at https://technex.zenappt.com/#/register-warranty. The same information can also be found in your warranty card on the steps to register for warranty. Upon the assessment of the issue and defects are present, a replacement will be arranged within a reasonable period of time. Philips EasyKey reserves the right to modify these Terms and Conditions from time to time at its sole discretion.